Overview
Common Ground ("Common Ground," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, buy products, create an account, or use My Pet Room.
Information we collect
Information may include contact and account information; order and shipping information; payment-related information processed by our payment providers; My Pet Room pet profile and routine information; customer support messages; device, usage, cookie, and internal event data.
How we use information
We use information to operate the store, process orders, provide shipment tracking, support customers, run My Pet Room, save Toy Box items, improve products and site experience, prevent fraud, comply with law, and send marketing only where permitted or consented.
Payment information
Full card details are handled by [PENDING: payment provider]. We do not intentionally store full payment card numbers on our site.
Sharing
We may share information with service providers such as hosting, payment, shipping, email, analytics, fraud prevention, and customer support vendors; with authorities when required by law; or in connection with a business transfer.
[PENDING: confirm vendors and whether any analytics/advertising sharing is considered sale/share under applicable privacy laws.]
Cookies and analytics
Staging uses internal events only unless Founder approves GA4, GTM, Meta, or similar tools. [PENDING: cookie banner, consent, and opt-out approach.]
Your choices
You may request access, correction, export, or deletion of certain account and My Pet Room data by using account settings or contacting [PENDING: email]. You may opt out of marketing emails through unsubscribe links.
[PENDING: state privacy rights applicability, including California and other U.S. state notices.]
Pet health records
My Pet Room is for routine tracking and product/routine organization. It does not provide diagnosis, prescription, treatment, or veterinary advice.
Retention and security
We keep information only as long as needed for the purposes above, legal/accounting requirements, dispute prevention, and store operations. [PENDING: final retention schedule.]
We use reasonable safeguards, but no website or transmission method is guaranteed to be completely secure.
Children and changes
Our site is not directed to children under 13. We may update this policy, and the updated version will show a new effective date.